Other services and products FAQs
 
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What if I can't connect?

Please ensure you have a reliable internet connection before making your appointment. We are unable to offer refunds for missed appointments due to a poor connection. If there are connectivity issues during a consultation, the clinician will attempt to contact you over the phone or email. We will be happy to attempt to resolve any ongoing issues by contacting us on;

0844 0200315 or enquiries@ebisuhealth.co.uk

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What is the mailbox system?

All patients who have had an appointment with a clinician will be able to use the Mailbox as an additional feature on their Patient Portal . You will be able to ask a question at any time after a video-consultation appointment and a clinician will aim to respond within 48 hours.

If you have joined as a member of EBISU, you are entitiled to unlimited Mailbox access. This means you will be able to use the mailbox to ask clinical questions at any time and a clinician will aim to respond within 24 hours.

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Can I get a private referral?

Yes, we can provide you with a letter for a Referral to a Private Specialist, Clinic or Hospital, following a video-consultation.  The letter will be downloaded to your Patient Portal for you to print or attach to an email. Once you have received the letter you are free to send it to the clinic or specialist of your choice. In some cases, it may be your health insurer who has recommended a particular specialist. Please see more information on our website.


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I hvae noticed something unusal with my account

We do everything possible to keep our site safe and secure. If you suspect any unusual activity on your account please report this to us immediately on;

0844 3150200 or enquiries@ebisuhealth.co.uk. 

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I have a problem with my camera or sound

Please ensure you have a good connection to the internet and that your computer settings are adjusted to allow Ebisu Health the necessary video and camera access. We are unfortunately unable to offer a refund for missed appointments due to poor connection. If there is an issue during a consultation, the clinician will attempt to contact you by other means e.g. your telephone or email.

Please note, video consultations work through Google Chrome, Firefox, Opera and Safari. If you have logged in using e.g. Internet Explorer, please close the browser and open the website in one of the browsers listed above. Log-in and continue with your consultation.