Contact Us


If you would like to discuss any issues with us, please contact us;

Write:              Kemp House,  160 City Road,  London EC1V 2NX

Call:                 0844 351 0200 (Mon- Friday 9-5pm)



How to Make a Complaint

If you have had an unsatisfactory experience with our service, we would really like to know about it.  We would be really grateful if you would contact us. We welcome feedback of any kind and wherever we can, we will try to find a solution. In some cases, this may not be possible, but we can still learn from your experience and make changes or improvements.  A more detailed explanation of how to make a complaint can be found here...


Feedback Survey

Do you have any suggestions to help continue to improve our service? Is there anything that worked well or not so well?

We would love to hear from you! Please write your feedback here. 

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