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How do video consultations work?
If you are registered with EBISU you are able to use the service from anywhere in the UK. All you need is an internet-connected device and a quiet place to be able to talk in private. Our clinicians are available 12 hours per day, 365 days a year and can provide you with medical advice for you and your family, when you most need it.
Once you have registered an account and your identity has been verified, you can enter your Patient Portal and select an appointment time to suit you. You can book an appointment up to 48 hours in advance and we are open 7 days a week.
Look out for an email confirming your appointment. Login to your Patient Portal and click on My Appointments in the header menu. You will see your appointment details in this section. When it is time for your appointment a Green Telephone Icon will appear. You can click on this icon up to 60 minutes prior to your appointment, which tells the clinician you are waiting.
Once you have clicked the Green Telephone Icon, you will be connected to a virtual waiting room. You should be able to see an image of yourself on screen. The clinician will be notified that you have arrived and will join you in the consultation when they are available.
At the time of registering your account you will be asked to confirm that you have read our Terms and Conditions
You will also be asked if you give us permission to share the consultation notes with your GP. We will only do this with your consent or if we are obliged to do so in the interest of public safety.
Our Clinicians are not able to deal with medical emergencies or conditions that require a physical examination. If you suspect your problem is, or likely to become an emergency, you should call 999. If you have an urgent problem that is likely to require a physical examination, you should call 111 for an urgent care appointment, visit your local emergency care facility (e.g a walk in centre) or contact your GP surgery immediately.